Does communicating through the portal mean that I will no longer receive personal emails from my Payroll Specialist?

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• How to send a communication to your payroll specialist.

  Sign into your account. If you do not have an account, please see the document “Secure Sign on Instructions.” After signing in, you can access our Knowledge Base. This section will include announcements, helpful forms, and FAQs. ·        This page ...

• Do I use the portal to submit my hours if I am not processing my payroll online?

  Yes!  You will submit your hours through the secure portal.  Please indicate that this is a payroll submission in the subject line.

• Payroll Processing Guide

  Payroll Processing Guide Select the “CyberPay Online Phoenix” application and then click on the “Payroll” tab. The payroll tab allows users to import and/or enter payroll data. These icons are laid out to step you through the payroll process from ...

• I would like to process bonuses for my employees. What do I need to tell my Payroll Specialist?

  Your Payroll Specialist needs to know 5 things about your bonus payroll: How much is the bonus? Is that the net amount or the gross amount? What should we deduct from this check? Should all deductions be included in this check, or should we deduct ...

• My bank account shows 2 transactions under $1. One is negative and one is positive for the same amount. What does that mean?

  We are in the process of moving to a new ACH provider which will allow us to provide better service and have more features to manage the banking processes. You will see (if you haven’t already) a prenote transaction for an amount under $1 that will ...