My bank account shows 2 transactions under $1. One is negative and one is positive for the same amount. What does that mean?

My bank account shows 2 transactions under $1. One is negative and one is positive for the same amount. What does that mean?

We are in the process of moving to a new ACH provider which will allow us to provide better service and have more features to manage the banking processes.

You will see (if you haven’t already) a prenote transaction for an amount under $1 that will go in and come out of your bank account.  This is a security feature to make sure our transmissions will go through to your bank properly.

The name listed for payroll will change from Altitude Payroll to say NPC payroll.  NPC is our ACH processor and the file will come through with a slightly different name.
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